Wholesale To The Public

0 item(s)

(212) 921-8388

FAQ's

What are your office hours?

We are open from 9am to 6pm EST Monday through Friday. Orders can be placed 24 hours a day via fax or online.

Can you make me a ring based on a picture I have?

Yes. You can either fax or email the picture to us and we will then give you a pricing estimate before proceeding.

Do you size your rings in the metal or in the wax?

We size our rings in the wax before casting.

Is there any extra charge for sizing?

No. There is no additional charge for sizing.

Is there a minimum order?

There is no minimum order.

I placed an order about 2 hours ago and I would like it to ship together with my next order. Would that be possible?

Yes. We will gladly combine orders.

What time is the latest that I can order a raw casting for it to ship out the next day?

For 14K & 18K , orders must be received before 5:00 p.m. EST.
For PLATINUM AND PALLADIUM, orders must be received before 4:00 p.m. EST.

What is the turnaround time for an order?

Turnaround time varies according to the item and/or service requested. We will try our best to send it same day. Please note that the following service times are estimated.
· Ordering a raw casting: Approximately 2 days.
· New models: 7 to 12 days.

How will my order be shipped?

We prefer UPS 2nd day shipping. You may request UPS or FedEx (Next Day, 2nd Day or Ground). We reserve the right to choose shipping method which will be the best for both sides.

What metal and colors do you cast? Can we also custom order in two-tone?

We cast in 14K (white, yellow, or pink), 18K (white, yellow, or pink), Platinum, and Palladium. Two-tone varies depending on the style number being cast. Please note, not all of our products can be cast in different metal or purity.

Do you keep your items in stock?

Yes. 90% of our items are in stock and ready to be shipped.

Why was my order or return REFUSED?

YOU MUST CALL US to receive an order or return authorization number before sending it back. The order or return authorization number must be clearly written on the OUTER BOX. Any package that is received without a valid order or return authorization number clearly marked on the outside of the package WILL BE REFUSED. Only pre-authorized returns will be accepted.